Refund policy

We want you to be happy with what you ordered. If it is not right, here is how returns work.

Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn and unwashed, in the condition you received it, with the tags still attached.

To start a return, get in touch through our contact page with your order number. We will send you instructions on where to send the package. Items sent back without requesting a return first cannot be accepted.

Return shipping is the customer's responsibility. We recommend using a tracked service, since we cannot issue a refund for a package that does not arrive.

Exchanges

Need a different size? Contact us within 30 days of delivery and we will reserve the size you want while your return is on its way, as long as it is still in stock. Send the original back unworn and unwashed with the tags attached. Return shipping is yours, but we cover the cost of sending the replacement, and it goes out as soon as your return arrives. Exchanges are size-for-size on the same item and colour. If the size you need sells out before your return reaches us, we will refund you instead.

Damages and problems

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us with a photo right away and we will make it right at no cost to you.

Items that cannot be returned

Sale items and gift cards are final sale and cannot be returned or exchanged.

Refunds

Once your return arrives and has been inspected, we will let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days. Depending on your bank or card issuer, it can take additional time for the money to appear on your statement.

If more than 15 business days have passed since your return was approved and you have not seen the refund, please contact us.